Privacy Policy

What stays on your device

Your assets, debts, estate records, documents and notes are stored on your device in an encrypted database. We do not receive them unless you choose to sync or share them, and then only in encrypted form that we cannot read.

What we collect

• Account details if you create an account: your email address, name and organisation if you give one, and sign-in credentials such as a passkey.
• Billing details for paid plans, handled by our payment provider. We receive your plan, billing status and the last digits of your card, not the full card number.
• Encrypted sync and sharing data, if you turn those on, which we store but cannot read.
• Basic technical and security information, such as IP address, device type and error reports, to run and protect the service.
• Messages you send us, such as support or sales enquiries.

AI features

AI outputs are informational only and are not financial, investment, tax or legal advice. We make no representation that they are accurate, complete or suitable for any purpose. See our Terms of Service.

You choose how AI runs: on your device, with a provider you connect yourself, or through our managed service. When you use a managed or provider service, only what is needed for your request is sent to it.

We do not use your financial records or personal information to train AI models.

How we use information

We do not sell your personal information or use it for advertising.

• To provide, secure and support HelloHQ, including sync, sharing and billing.
• To contact you about your account, and about changes to our services.
• To meet legal obligations.

Who we share it with

Only service providers who help us run HelloHQ, such as hosting, payments and email delivery, and only as needed to do so. We may disclose information where the law requires it.

Where it is processed and how long we keep it

Our services run on cloud infrastructure that may be located outside Singapore. We take steps to protect personal information when it is transferred. We keep information for as long as your account is active and as needed for legal and security purposes, and then delete it or make it anonymous.

Your rights

Under Singapore's Personal Data Protection Act, and equivalent laws where you live, you may ask to access, correct or delete your personal information, or withdraw consent. Write to us at team@hellohq.com. Because your financial records are encrypted, we cannot see or recover them on your behalf.

Security

We use encryption, access controls and monitoring to protect information. No system is perfectly secure, and you should keep your master password and recovery materials safe.

Changes and contact

We may update this policy and will post the new date here. Questions or requests: team@hellohq.com.